Fill in the blank: While all stages of the client lifecycle are important, the _________ stage is especially critical because it’s the first time you’re engaging with a client after they sign on with your agency.

Fill in the blank: While all stages of the client lifecycle are important, the _________ stage is especially critical because it’s the first time you’re engaging with a client after they sign on with your agency.

• onboarding
• post-onboarding and continuing client management
• renewal
• ongoing management
• ending retainer

HubSpot Client Management Certification Exam 
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