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HubSpot Inbound Certification
True or false? NPS is calculated by subtracting the detractors percentage from the passives percentage.
Jason -
True or false? NPS is calculated by subtracting the detractors percentage from the passives percentage.True
FalseGet HubSpot Inbound Certification
Study Guides and All Correct...
Imagine you surveyed 100 training attendees. If 10% were detractors, 30% were passives, and 60% were promoters, what would your NPS be?
Jason -
Imagine you surveyed 100 training attendees. If 10% were detractors, 30% were passives, and 60% were promoters, what would your NPS be?30
40
...
Fill in the blank: ______________ are people who respond to the NPS with a score between 0 and 6.
Jason -
Fill in the blank: ______________ are people who respond to the NPS with a score between 0 and 6.Promoters
Passives
DetractorsGet HubSpot Inbound...
True or false? Social Content is only used during the attract and delight stages of the inbound methodology.
Jason -
True or false? Social Content is only used during the attract and delight stages of the inbound methodology.True
FalseGet HubSpot Inbound Certification
Study Guides...
What is social listening?
Jason -
What is social listening?Having conversations with individuals talking about your industry, brand, products, and services
Actively looking for mentions and conversations that pertain...
When should you focus on delighting people?
Jason -
When should you focus on delighting people?From the very first moment someone interacts with your business
From the moment they become a customer...
You want to improve your customer experience processes and your products to ensure you’re focused on delight. Which should you do to get the...
Jason -
You want to improve your customer experience processes and your products to ensure you’re focused on delight. Which should you do to get the...
60% of a buyer’s purchase decision has already been made before even talking to a sales representative. What does that mean for inbound sales?
Jason -
60% of a buyer’s purchase decision has already been made before even talking to a sales representative. What does that mean for inbound sales?...
True or false? Having an inbound sales strategy is important because of changes made by the invention of the internet.
Jason -
True or false? Having an inbound sales strategy is important because of changes made by the invention of the internet.True
FalseGet HubSpot Inbound...
True or false? As an inbound sales representative, acting as an information gatekeeper and holding power over the entire sales process helps you win...
Jason -
True or false? As an inbound sales representative, acting as an information gatekeeper and holding power over the entire sales process helps you win...
True or false? An inbound sales approach is necessary because the world has changed and salespeople need to adapt to new technologies and buying...
Jason -
True or false? An inbound sales approach is necessary because the world has changed and salespeople need to adapt to new technologies and buying...
What is the difference between a sales process and an inbound sales strategy?
Jason -
What is the difference between a sales process and an inbound sales strategy?A sales process is an outdated, seller-focused idea. An inbound sales strategy replaces...
