Thursday, December 7, 2023

Evaluate this SLA: Each month, marketing will produce 100 qualified leads, and sales will contact each lead within 12 hours.

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Evaluate this SLA: Each month, marketing will produce 100 qualified leads, and sales will contact each lead within 12 hours.

  • This SLA’s requirements focus on the wrong activities.
  • This SLA’s requirements aren’t specific enough.
  • This SLA is missing a requirement.
  • No change needed.

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